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Nicol貌 Masorgo

Assistant Professor

Management


Nicol貌 Masorgo

Contact Information

Office Hours

  • TR 11:30am - 1:00pm

Links

  • [PDF]*

* Accessible version of PDF available upon request.

Profile

Academic Background

  • Ph.D. Business Administration Supply Chain Management August 2023, J.B. Hunt Transport Department of Supply Chain Management, Sam M. Walton College of Business, University of Arkansas
  • MS International Economics and Business Management April 2018 (Summa Cum Laude), Department of Economics, University of Verona, Italy
  • Exchange Year 2016-2017, Department of Business and Social Sciences, Friedrich-Alexander Universit盲t Erlangen-N眉rnberg,Germany
  • BS Economics September 2015, Department of Economics, University of Verona, Italy

Academic & Professional Experience

  • Assistant Professor Supply Chain Management August 2023-current Farmer School of Business, 黑料社区
  • Senior Graduate Assistant August 2019 - August 2023, J.B. Hunt Transport Department of Supply Chain Management, Sam M. Walton College of Business, University of Arkansas
  • Research Assistant June 2018 - August 2019, Department of Management, University of Verona, Italy
  • Intern - Online order fulfillment operations 2018, Comfort srl, Italy
  • Intern - Distribution center 2017, DHL-Deutsche Post, Germany

Recent Publications

  • Masorgo, N., Mir, S., & Rossiter Hofer, A. (2023). You鈥檙e driving me crazy ! How emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery. Journal of Business Logistics, Forthcoming. https://doi.org/https://doi.org/10.1111/jbl.12356
  • Russo, I., Masorgo, N., & Gligor, D. M. (2022). Examining the impact of service recovery resilience in the context of product replacement: the roles of perceived procedural and interactional justice. International Journal of Physical Distribution & Logistics Management, 52(8), 638-672. https://doi.org/10.1108/IJPDLM-07-2021-0301
  • Masorgo, N., Mir, S., & Hofer, A. R. (2022). Expectations vs Experience: Managing the Adverse Effects of Service Failures on Customer Satisfaction in the Airline Industry. Transportation Journal, 61(3), 231-262. https://doi.org/10.5325/transportationj.61.3.0231
  • Masorgo, N. (2022). The Future of Omni-Channel Retail: Predictions in the Age of Amazon. Transportation Journal, 61(1), 118-122. https://doi.org/10.5325/transportationj.61.1.0118

Honors & Awards

  • Winner of the 2023 Doctoral Dissertation Award by the Council of Supply Chain Management Professionals
  • Runner-up of the 2023 E. Grosvenor Plowman Best Paper Award at CSCMP. Masorgo, N., Shaheen, I., Thomas, R., Dobrzykowski, D., and Fugate, B. (2023) Sorry, We Arrived鈥arly! The Role of Delivery Punctuality and Delivery Window Length in Shaping Customer Outcomes. Council of Supply Chain Management Professionals Academic Research Symposium: Orlando, FL.
  • Winner of the 2022 E. Grosvenor Plowman Best Paper Award at CSCMP. Masorgo, N., Hoang, T.J., Dobrzykowski, D., Bell, J., and Swink, M. (2022) Time is Ticking: The Role of DC Operations and Transportation in Avoiding Late Orders in Online Retailing. Council of Supply Chain Management Professionals Academic Research Symposium: Nashville, TN.
  • Wes and Sharon Kemp Fellowship 2020, 2021, 2022 University of Arkansas
  • Master Student Best Paper Award 2019 (Third place) University of Verona
  • Antonio Borghesi Fellowship Award 2018, University of Verona

Biography

Nicol貌 Masorgo (Ph.D., University of Arkansas) is an Assistant Professor in the Farmer School of Business at 黑料社区. Drawing on his order fulfillment and logistics operations industry experience, his main research interest focuses on last- mile delivery operations, service operations, and service supply chain management. His research has been published in Journal of Business Logistics, Transportation Journal, and International Journal of Physical Distribution and Logistics Management.

Courses

  • MGT 295 P TR 8:30AM-9:50AM FSB 0024
  • MGT 295 Q TR 10:05AM-11:25AM FSB 0024