To keep up with the fast paced business world, many administrative assistants are earning their Certified Administrative Professional (CAP) and Microsoft Office Specialist (MOS) credentials. This 100% online course will help you gain the technical skills and knowledge needed to gain these valuable industry certifications.
Becky Swaim has taught since 2000, focusing on Administrative Assistant Fundamentals, Administrative Assistant Applications, and Individual Excellence. She holds a Bachelor of Arts in Speech Communication from California State University, Long Beach. Her experience includes managing large staff in medical billing and collections and as a program manager to various medical practices.
Tracy Berry has been a senior graphic designer/programmer, instructor, and consultant since 1993. She helps organizations optimize and streamline data solutions. She teaches both onsite and online courses and has her CTT (Certified Technical Trainer) certification. Tracy specializes in teaching graphics, desktop publishing, web design, reporting/productivity applications, Microsoft Office, as well as the creation of online courses with software from leading vendors.
Communication essentials; interacting with stakeholders and teams
Organizational structure and systems; networking, interpersonal interactions, and public speaking
Business writing; publishing web documents, hard-copy documents, and meeting minutes
Researching, gathering, compiling, and analyzing data and information; networks for information distribution and maintaining, backing-up, and storing data
The basics of creating functioning and productive workspaces; obtaining and managing resources for your office and working in a virtual office
Event and travel management: coordinating virtual meetings; project management, time management, and negotiations
Human resources functions, duties, and processes; employee files, records, and training
Organizational finance: budgeting, financial statements, and financial transactions; banking process and the bank statement reconciliation process
Goal setting and creativity; problem-solving, decision-making, and time management
Job duties, responsibilities, and personal characteristics of administrative assistants
Learn about best communication practices, expectations, and how to make yourself a viable asset to any team.
Understand how to work within Microsoft Excel. Enter data and create worksheets, cover advanced topics like using formulas, visualizing data, and how to collaborate with other Excel users.
Create and edit Word documents. Learn to use tables, images, and illustrations, and change page layout. Additionally, you'll cover how to review and collaborate on documents, manage mailings, and protect documents.
Develop PowerPoint presentations from start to finish. Understand how to format your presentations, and include advanced elements like effects, illustrations, and tables.
Master Microsoft Outlook by learning to work with messages, organize contacts, manage an inbox, and work across multiple email accounts.
Complete the course by developing an understanding of Access. Receive an overview of the user interface before moving on to covering tables, queries, forms, reports and macros.
No. However, as the modern office shifts to becoming more technology driven, having formal training is key to advancing your skill set and staying ahead of the curve. Employers want candidates who can hit the ground running in their organization without further training, which certification proves.
CAP is an assessment-based certification for office and administrative professionals. As an industry-recognized certification, it designates that you understand the duties, responsibilities, and knowledge required of an administrative professional in today’s workplace.
To be eligible for the CAP exam, candidates must meet the following requirements:
Relevant work experience includes typical duties for office and administrative professionals including:
MOS is the most well-known computer skills certification for administrative professionals. Globally, Microsoft Office is the leading office software with many organizations heavily invested in Microsoft technology. Having MOS certification on your professional profile shows employers that you are proficient in widely used Office programs.
To earn your MOS certification, you must pass the following exams: MO-100 (Word), MO-200 (Excel), MO-300 (PowerPoint), MO-400 (Outlook), and MO-500 (Access)
Global Initiatives' Continuing Education offers and administers a variety of credit and non-credit programs that broaden the traditional Miami classroom experience for learners of all ages.
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