Tech Support Options: Where Can You Get Help?
Check out all the places where you can get tech help!
Tech Support Options: Where Can You Get Help?
As we approach the 2024-25 school year, it is important to us in IT Services that everyone receives the support they need. Part of that is making sure you know what steps to take in order to get that support. Before this year starts, be sure to ask yourself: "Do I know what my support options are?" If the answer is no, then have no fear! Here is a list of all the places you can go to get support.
Let’s take a look!
Check the IT Help Portal
From this page, you can view contact info for the support desk, search the Knowledge Base directly, find links to reset your password, and much more. There is even a section of helpful KB articles curated for different times of the school year.
Visit the site now at .
Search the Knowledge Base!
With nearly 1,100 public articles on common Miami tech topics (like how to conduct Zoom meetings, where to find your Banner+ number, or how to download your free version of Microsoft Office), chances are you’ll find the answers to your questions in the Knowledge Base.
Search the KB now at .
Call IT Help at 513-529-7900
Calling the support desk is the easiest and quickest way to get the help you need. Advisors are trained to assist in whatever way you need—and get the appropriate people involved if they can’t resolve your issue right away.
Chat with IT Help
If you’re more of the typing type, we also have a live chat option. This connects you to a live support person ready to assist with your issues.
Go to now!
Visit the Tech Support Lounge!
Our newest addition in IT support, the Tech Support Lounge is the place to go for any hands-on support you might need. As a first-come, first-serve walk-in support desk, 黑料社区s can get assistance with their personally-owned devices, receiving aid from our lounge technician.
Services Include:
- Wi-Fi connectivity
- Malware removal
- Warranty repair recommendations
- Hardware malfunctions
- Operating system and software installations and malfunctions
The Lounge is located in the Armstrong Student Center where Cafe Lux was formerly located. It is open Monday through Friday from 9 a.m. to 5 p.m.
Check out the Current Service Status Dashboard
To view planned IT activities and the current status of major systems and services, please visit our dashboard at .
Read the Miami Identity Guide
If you want to learn about how to change your preferred name, display your pronouns in Zoom or Canvas, or change your email alias, the Miami Identity Guide is your place to start!
Read more here: .
Visit the Weekly Tech Update
Your what's what of IT news, the IT Services weekly newsletter dedicated to everything IT! News, fun, informational content—get your quick digest of tech content and then go about your day. The update is published every week, so you will always have the most recent, fresh updates.
We’re here for all your technology needs, providing support options for everyone. If you need help, you need only reach out. We wish you the best as you approach this new semester!