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Since Workday Platform (Finance/HR/Payroll) became active for Miami in July, support teams have been working tirelessly to address your issues and questions. The topics we’ve seen include data, configuration, reporting, process, and access. We thought it would be a good time to remind you about many of the resources available to you and maybe learn about a few that you didn’t even know existed.

Create a Support Ticket

If you have a question or issue regarding Workday, please create a support ticket at MiamiOH.edu/WorkdaySupport and your issue will be triaged and addressed as quickly as possible. These include the types of issues mentioned above, as well as integration issues or questions related to Workday Community accounts. 

Miami Workday Google Chat

ºÚÁÏÉçÇø has a wonderful culture of employees sharing information and helping each other. To best leverage that resource, we’ve created a . Here you can ask questions about tasks you are trying to accomplish, information you are trying to find, or really anything related to Workday. It is also a place for you to assist others by sharing your acquired knowledge. Keep in mind this is not meant to be a replacement for submitting a support ticket, but it is a wonderful resource for asking questions that others may know the answer to, and you will receive crowdsourced responses.

Workday Wednesdays

Workday Wednesdays are virtual, drop-in information sessions related to all things Workday. Even if you don’t have a specific question, these sessions provide helpful knowledge that you may need in the future, or you may be able to lend your expertise to the conversation and answer questions that the meeting host is unable to answer. We highly recommend attending them if you can. These sessions take place every Wednesday from 1:30 to 2:30 p.m. via Zoom.  We periodically ask for volunteer co-hosts so be on the lookout for your opportunity to participate and drive a session (if desired). These are recorded and the links are listed in this document “” (Miami login required). 

Workday Community

Another great resource for you to participate in is the Workday Community (a Workday-hosted user information site). to indicate your interest in a Workday Community account.

Miami Workday Course Videos and Job Aids

You can view recorded training sessions and access job aids directly from within Workday (miamioh.edu/workday). To access these, enter “LRN: Workday” in the search box at the top of your Workday page, then select the course title you would like to view.

The provides recordings of each of the Workday training classes that you can view. Along with the training recordings, you will find links to job aid packets, and for some of the classes, a copy of the presentation slides. The Canvas site also contains generic Workday job aids for a variety of topics.

Website Resources

The Workday Information website at MiamiOH.edu/workdayinfo contains project and system information that is topical for the entire Miami community. Below you will find descriptions for just some of the most commonly accessed information, but please, check it out for yourself and peruse the entire site. 

Coming soon to the site you will also find information directly related to the implementation of Workday Student.

FAQs

There are a number of FAQs available on the website that provide helpful tips and information that will assist all members of the community in better understanding the Workday system, and the implementation project. Just head to the FAQ page, and check back often for new content.

Terminology

There are quite a few terms that are specific to Workday that are helpful to know. There are also some terminology changes that will be different in Workday than what we were familiar with in Banner or our other legacy systems. To learn more about those, we have created a glossary.

Replaced Systems

Banner is not the only Miami system that is being replaced by the implementation of Workday. Visit the Workday website to learn more about the other systems and programs that have been impacted.

Workday User Acceptance Survey

We invite all faculty and staff to complete this brief, anonymous survey about their experience with the recent Workday Platform implementation at Miami. Please complete the survey by November 16, 2024.